You have the right to return items within 14 days after receiving them, under the following conditions:
✅ Acceptable conditions for returns:
The item must be completely intact and undamaged.
The original packaging can be opened, but the product must remain unused and undamaged.
You must notify us via email before returning the product.
🚫 Conditions under which returns are not accepted:
Products that are damaged, used, or broken.
Personalized or custom-made items (e.g., engraved jewelry).
💰 Return shipping cost:
The customer is responsible for return shipping costs. These costs will be deducted from the refunded amount.
Customers must pay return shipping costs upfront.
💳 Refund Policy:
Refunds will be processed within 5 to 7 business days after we receive and inspect the returned item.
Refunds will be issued to the original payment method.
4.Liability
Weise Perle is not responsible for damage caused by improper use of the products.
If a product is defective upon receipt, customers must notify us within 48 hours of delivery.
5.Changes to Terms & Conditions
We reserve the right to modify these terms at any time. Updated terms will always be available on our website